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At Rancent, customer satisfaction is everyone’s number one priority. And we do whatever it takes to enhance customer experience and ensure all customer inquiries and problems are responded and resolved quickly and efficiently. Our staff consists of talented people who know Rancent products, their applications, and who are there to provide prompt, efficient and cost-effective solutions to your CCTV fiber optic transmission requirements.

We are dedicated to providing an array of support services such as Online or Email Contacts, 24/7 Phone Support, an extensive Knowledge Base, FAQs and Technical Troubleshooting Instructions, to deliver an unparalleled customer service experience for our partners around the world.

Literature Requests
Our printed sales literature can be shipped within a few days of your request. If you need it faster, every piece is available as a PDF that can be sent to you via email. Send your request to marketing@rancent.com.

Customer Service
For non-technical questions, product availability, placing orders and checking the status of your order (or return), Customer Service is available Monday through Friday, 8:30 AM to 5:30 PM local time. Call +86-22-58711565 or email support@rancent.com.

Warranty & RMA

Warranty terms and conditions on Rancent products and RMA service

Tech Support

Monday to Friday, 8:30 AM - 5:30 PM

Tel: +86-22-58711565

Email: support@rancent.com

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